1.0 POSITION OVERVIEW
The position of the General Manager is established for the purpose of providing direction and coordination in pre-sale/pre-lease, planning, development, implementation, opening, evaluation and improvement of Camellia Residences programs and budget, stakeholder management, business development, supply chain management, talent management and more...
The position reports to the President.
The successful candidate will have experience in building a senior home or hospitality site from scratch starting from the development stage, to marketing, to opening. The General Manager should have thorough knowledge of sales, marketing, business development and have experience exceeding sales goals and building relationships with the community.
This is a full-time position, in Burnaby & Surrey, BC.
2.0 PRIMARY RESPONSIBILITIES
A key part of this position is managing business development, communication, stakeholders, supply chain, and talent.
Pre-Opening Stage - Sales & Marketing
1) Develop relationships with the community through networking sessions, events and outreach to bring potential clients to the Sales Center.
2) Develop a Sales & Marketing plan, including advertising, public relations and ways to increase sales.
3) Lead our sales team to ensure that sales goals are met.
4) Close deals, specifically direct clients to our Sales Center.
Pre-Opening Stage - Operations
5) Develop and plan all residents activities upon opening.
6) Prepare annual budget.
7) Plan and/or delegate work assignments assuring effective scheduling on a 24-hour basis.
8) Work with various departments to on-board new staff and conduct orientations.
9) Responsible for public relations, media relations and sales to attract new residents to ensure maximum capacity.
10) Hire and train staff prior to move-in.
11) Direct and participate in all pre-move-in resident assessment to ensure that the environment is appropriate to prevent potential risks. Work with other departments to determine resident care plans.
Post-Opening Stage
12) Support community’s programs to encourage resident independence, well-being and opportunity for healthy lifestyle.
13) Monitor on a regular basis, key measurable indicators of daily operations.
14) Help develop and/or select in-service training and ongoing training of staff in order to provide high quality services consistent with the mission and vision of ATL and Camellia Residences.
15) Supervise all staff that provides care services to residents.
16) Facilitate and encourage family involvement with residents.
17) Plan regular staff meetings.
18) Stakeholder management and capable of leading 3rd party service providers to deliver ultimate results.
3.0 QUALIFICATIONS
(1) TECHNICAL SKILLS:
- Experience in healthcare, hospitality, or community services is a must.
- Knowledge of senior living and medical care.
- Basic Geriatric knowledge.
- Basic accounting and budgeting.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook, MS Project).
- General understanding of electronic care systems (such as e-Mar).
- Experience with CRM (Lasso) a major plus.
(2) ABILITY:
- Communicate effectively both verbally and in writing.
- Flexible schedule to meet the needs of residents, including weekend and holiday coverage as required. • Able to lead and delegate tasks accordingly.
- Risk management and mitigate problems.
- Can communicate with various stakeholders in an effective manner.
(3) FLEXIBILITY:
- Work with others in a wide variety of circumstances.
- Work with data utilizing defined but various processes.
(4) PROBLEM-SOLVING:
- Identify issues and create action plans.
(5) EDUCATION/EXPERIENCE
- Must have experience opening a hospitality resort or senior community from the ground up.
- Hospitality experience is mandatory.
- Education in Nursing, Social Services, or advanced healthcare leadership management is preferred.
- Currently registered with regulatory bodies is an asset.
- 5 Years sales, marketing & organizational management experience.
- Courses in Gerontology, Aging or Dementia are an asset.
4.0 TRAINING/SUPPORT
(1) There will be a senior living seminar conducted at the beginning of the term of employment. This seminar is mandatory as all members of ATL must attend.
(2) There will be an Orientation conducted to familiarize with ATL operations and fellow staff.
(3) The General Manager will have the opportunity to strengthen the leadership, critical thinking, project management, and communication skills through professional development workshops and experiential learning.
ATL Senior Living is an equal opportunity employer.
5.0 COMPENSATION
(1) The General Manager is a full-time position who works at ATL Senior Living offices in Burnaby, and at Camellia Residences in Surrey.
(2) Based on the background and experience, the salary for the position is between $110,000 and $125,000 annually with bonus plan.
Thank you to all that apply; however, only those candidates considered for an interview will be contacted.
Job Type: Full-time
Job Location:
Required education:
Required experience:
- 5 Years organizational management experience
